FAQ'S

Is it necessary to have an account to shop on Touch My Town?
Yes, it's necessary to log into your Touch My Town account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many Sellers.

Do sellers on Touch My Town ship internationally?
Yes we do deliver products internationally .

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?
The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Touch My Town.

What does 'Out of Stock' mean?
An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.

What does 'Permanently Discontinued' or 'Out of Print' mean?
An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.

What is Touch My Town Buyer Protection?
Touch My Town Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven't got a satisfactory solution from the seller.

Under this program, we look into your concern on a case-by-case basis & do our best to be fair to both parties. Touch My Town's decision on the resolution will be final for the concern raised

How are items packaged?
Products sold by Sellers with Touch My Town Products are shipped in packages with waterproof plastic wrap.

Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are there any hidden charges (Octroi or Sales Tax) when I shop on Touch My Town?
There are NO hidden charges when you shop on Touch My Town. The price you see on the product page is final and it's exactly what you pay

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Can I club my orders from different sellers to be delivered together?
Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines

Why do I see a 'delivery charge'?
It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller's policy on the product page